Return Policy

Return Policy

If you are not satisfied with your order, you have the right to return the products you purchased and request a refund. Products must be returned within 14 calendar days from the date of delivery, as indicated on the shipping document issued by the courier company used for delivery.

Please follow the instructions below for the product return process, which applies both to refunds and product exchanges.

1. Fill in and sent us the special 'return form' that you can find here

2. Pack the product securely and send it to the following address:
SPANOS AE, 299 Syngrou Avenue, Nea Smyrni, 17122, Athens, Greece

3. Upon receipt of the product, we will inspect its condition as well as the presence of all accompanying materials, and proceed with the refund using the same payment method you chose when placing your order.

Cash on Delivery (COD) Orders

If the customer selected cash on delivery as the payment method and refuses to accept the order at the time of delivery, the shipping costs as well as the return costs of the parcel to the company are entirely the responsibility of the customer.

The customer is obliged to pay the above costs via bank transfer to the company’s account, following notification.

Until the above costs are settled, the company reserves the right to refuse to ship new orders to the same customer, while retaining all legal rights to claim the costs through any legal means.

Conditions for Accepting Returns

  • The product must be unused or in perfect condition. Inspection will be conducted by the e-shop staff.

  • The product’s packaging must not be altered or soiled and must be returned in perfect condition.

  • The product must be returned in secure packaging to prevent damage during transit. The company is not responsible for loss or damage during transport.

  • All accompanying documents (purchase receipt, manuals, tags) must be returned with the product.

  • If the product included a gift, it must be returned along with the product in perfect condition.

Returns and exchanges are not accepted for:

  • Products damaged during opening or transport, for which the customer is solely responsible.

  • Unauthorized or non-accepted returns; such products will be sent back to the original shipping address.

Additional Terms

  • Exchanges/returns apply only to products purchased online from SPANOSGROUP.GR.

  • Seasonal items can only be exchanged for items of the same category; refunds are not available.

  • Store credit is not provided.

  • Returns are made under the customer’s responsibility.

  • Return shipping costs are borne by the customer, except for incorrect, damaged, or defective items returned via the courier company designated by the company.

Refunds are processed within 14 business days from receipt of the product and only if the above conditions are met.

For purchases made via cash on delivery, refunds are processed through a bank transfer to the customer’s account. Please provide your IBAN, bank name, and account holder name as indicated on the purchase receipt.

Order Cancellation

  • Cancellation is possible within 1 hour after completing the order.

  • Cancellations are not accepted for orders that have been invoiced, packed, or handed over to the courier.

  • For cancellations or changes, you may contact eshop@spanosgroup.gr until notification of shipment.

  • If payment has already been made before cancellation, the refund will be processed within 14 business days using the same payment method.

Product Exchange

To exchange a product, follow the return procedure and place a new order.

Force Majeure

The company is not responsible for delays caused by force majeure events (e.g., adverse weather, strikes, courier or technical problems).

In such cases, we will contact you to confirm whether you wish to proceed with or cancel your order.