Terms of use
The webpage www.spanosgroup.gr , (“Company”, "we", “our”, "us", “site”, “website”) is an electronic shop, owned and operated by “SPANOS SA” (Tax Reg. No 094122433, Tax Office: FAE ATHINON). The company's head office is located in 299 Syggrou Avenue, Nea Smirni, Athens, 17122, Greece. The words “user”, “you” and “your” in these General Terms and Conditions of Use refer to a user of the Site.
Users
By accessing, browsing or using the Site and/or its services, you represent and warrant that you are at least eighteen (18) years of age. By using the site you represent that you have read, understood and agree to be bound by the Website General Terms and Conditions of Use, our Terms and Conditions of Sales, our Privacy Policy, and our Cookies Policy. If you do not agree to these Terms and Conditions and Policies or any revision, please do not access or use the Site. We reserve the right to modify and/or discontinue the Site, at any time, for any reason and without notice, and to terminate a user’s account should that user be in violation of any of the Website Policies.
Before placing an order, if you have any queries relating to these Terms & Conditions, please contact us at eshop@spanosgroup.gr
Intellectual property
All rights, including, but not limited to, images, illustrations, designs, icons, photographs, videos, and other materials that appear in this website are copyrights and/or other intellectual properties owned, controlled or licensed to SPANOS SA. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
Links to other sites
Certain (hypertext) links in this site will lead to websites, which are hosted by our partners. When you activate any of these you will leave www.spanosgroup.gr and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control. Any concerns regarding any such link should be directed to the particular third party website.
Security
All information transmitted by users to the e-shop is private. In particular, we use the following mechanisms-security methods in order to safeguard your personal data and electronic transactions:
- Identification and Authorization for User Login:
In order to perform any online transaction with us, you have to create a personal account on our e-shop. In order to access that account, you must enter your username and password, which solely you determine and know.
- Automatic Logout:
In case you are signed into your personal account and there is no activity for a period longer than fifteen (15) minutes (expiry time), you will be automatically logged out of your account.
- Our website uses the SSL protocol of Eurobank for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
Privacy
Our Privacy Policy describes the collection and use of information in the Site.
Product Information
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery. In any case, order’s submission means acceptance on the above fact.
Terms of Sale, Payment and Returns
You can find here all the details regarding the sale process, the return policy and the payment methods we offer to you.
Information regarding Shipping
For shipping charges, please visit our charge table here.
Prices’ Modifications
Prices for our products include VAT 24% and are subject to change without notice.
The Company is in anyway trying for the accurate display of data and prices for the products available through the e-shop. However, if you find that a product is offered at an unusually low price or with unusual features, without any particular evidence that justifies such a condition, you are kindly requested to contact the Company before you proceed with your order, as there is the potential to occur typographical or technical errors in products prices and features.
Orders to countries outside of EU may be subject to, import duties and/or taxes, which are levied once your package reaches your country, thus we cannot predict what your particular charges may be. If you do incur any such additional charges, they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Delivery costs will be charged in addition; such additional charges are clearly displayed and included in the 'Total Cost' (for orders up to 10kgs. Further relevant details can be found here)
We are not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Newsletters
The newsletters that the visitor / user of our website of our website receives upon registration on mailing lists are the intellectual property of our website and therefore are protected by the relevant provisions of the Greek legislation and international conventions. Our website reserves the right not to enter a person on mailing lists or of deleting them from them.
The use and / or utilization of the free services provided by our website, entails that the visitors / users – members accept unconditionally the receipt of advertising messages (e-mails) both from us and our third-party partners. In any case, the dispatch of the relevant messages is implemented by the person responsible of then relevant section of our website alone.
Social Media
Users and Members may follow our Company through our Facebook and Instagram websites (hereinafter "Social Media") to learn about, comment on and participate in our special promotions. Any products or services we offer through Social Media and all information that is disclosed, submitted or offered through our Social Media accounts will be subject to these General Terms and Conditions, unless otherwise agreed. In addition, any interaction you may have with Social Media may allow access to and log in to your personal accounts on Social Media. We have no access to, nor control over, these services and therefore we are not responsible for the acts and / or omissions of social service providers. For this reason, we recommend that you read carefully the terms of these social networks.
Prohibited uses
You are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform or participate in any unlawful acts
- to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
- to submit false or misleading information
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website or of any related website, other websites, or the Internet
- to collect or track the personal information of others
- to spam, phish, pharm, pretext, spider, crawl, or scrape
- for any obscene or immoral purpose
- to interfere with or circumvent the security features of our site or any related website, other websites, or the Internet.
We reserve the right to terminate your use of our website or any related website for violating any of the prohibited uses.
Disclaimers of warranties; Limitation of Liability
- The Company may not warrant the availability of the ordered products. However, in case of non-availability of the products, we pledge to inform you within a reasonable period since your order date.
- The Company reserves its rights for any technical or typographical errors in the product features that have escaped its attention or occur unintentionally or are due to any downtime of the Website on grounds of force majeure.
- Furthermore, the Company is liable for malice and gross negligence against users only in the event of no execution of the order or delayed delivery of the ordered products. In addition, it reserves its rights for the time of delivery in cases of force majeure (e.g., bad weather conditions, strikes, etc.).
- The Company will not be liable for actual or consequential, direct, or indirect damages that may be due to inability to use the Website and to errors, interruptions, defects or delays in the functioning of the Website or the transmission of information via the Website to the Internet.
- The Company will not be liable for any technical problems that may arise when the users access and use the Website and are related to the compatibility of their infrastructure therewith or any "viruses" or other harmful components contained in Websites.
Severability
In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
Indemnification
You agree to defend, indemnify, and hold harmless our Company, our officers, directors, employees, agents, licensors and suppliers from and against any and all claims, charges, complaints, damages, losses, liabilities, costs and expenses (including attorneys' fees), arising from or relating in any way to your use of the Site
Termination
These Conditions are effective unless and until terminated by either you or us. You may terminate these Conditions at any time. We also may terminate these Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of these Conditions. The Conditions relating to Intellectual Property, Indemnification, Disclaimer, Limitation of Liability and Choice of Law shall survive any termination.
Amendments and Updates
We may amend or update all or any part of the Website Policies at any time in its sole discretion. Any amendments or updates to the Website Policies shall be effective upon publication in their respective sections of the Site. Please access the respective sections of the Site regularly in order to check whether the Website Policies have been updated. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.
To the fullest extent permitted by law, these Terms & Conditions shall be governed by and construed in accordance with Greek Law, European Union law and international treaties.
Website Policies
For any other legal information concerning your access to, use of, and purchases made on the Site or the way the Site may use and collect your personal information, please read the Site’s Terms and Conditions of Sale, Return Policy and Privacy Policy (together with these General Terms and Conditions of Use, collectively, the “Website Policies”), which are incorporated into these General Terms and Conditions of Use by this reference.