Privacy Policy

This privacy policy describes the personal data collected or generated (processed) when you use SPANOSGROUP.GR (“Site”, “We”, “us”, “Company”, “Website”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us. Our Privacy Policy and Cookie Policy form an integral part of our Terms and Conditions.

What Information Do We Collect About You?

Navigation within the Site is free and does not require registration. We collect information directly from users, such as when they sign up to receive special offers from us or register for an account with us. We also collect certain information automatically through your use of our Site or Services. 

Information You Provide

We collect information that you enter on our Site or provide to us in any other way. We collect information from you when you make a purchase from us, create an account (offered as a convenience to customers but not required), request information, submit a review, or otherwise contact us. The type of information that we collect from you depends on your interaction with our Site and your use of our Services, but may include: full name, mailing address, billing address, telephone number, email address, payment information (for purchases), social media account name, social media account handle, birth month, gender, age range, location data, and any other information that you choose to provide.

Information We Collect Automatically

We automatically collect the following information about your device and your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address and other persistent identifiers; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. We use this information to monitor and improve the Site and Services, enhance your online shopping experience and to enable us to provide you with an easier and more personalized experience and level of service.  Also, we may combine this information with personal information that you have provided to us. 

Our Company shall keep your personal data for such period of time strictly required for performing the above referenced processing purposes. Specifically, your personal data provided through your registration to our newsletter shall be kept for as long as you remain a SPANOSGROUP subscriber (i.e. until you decide to deregister).

 All information provided under any of the above referenced legal bases shall be kept for the time period that is necessary for processing thereof, without prejudice to further maintaining such information as long as it is required in the event that our Company has to comply with any legal obligation or to protect your/a third natural person’s vital interests.

In any case and regardless of the time we may keep your collected personal data, our Company undertakes to use its best endeavors to protect your personal data with proper and commercially available means, in order to avoid any possible loss and interception, as well as to prevent any non-authorized access, disclosure, reproduction, use or alteration thereof.

Thus, we would like to advise you that no method of digital transmission or storage of data can ensure absolute security and therefore, SPANOSGROUP, despite our best efforts, cannot guarantee absolute security of your data.

How we may use your personal data

We use the information, including personal information, alone or in combination with other information that we may collect about you, including information from third parties, for the following purposes that are necessary for the performance of the contract between us to provide you with the products or services you requested or that we consider in our legitimate interests:

- To allow you to create an account, to fulfill your orders, or otherwise provide our Services to you.

- To communicate with you (including via email), such as to respond to your requests/inquiries and for other customer service purposes.

- To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to maintain, support, and improve our Site and Services, to respond to user preferences, and for research and analytical purposes.

Based on your voluntary consent:

- To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.

- Where permitted, for marketing and promotional purposes. For example, in accordance with applicable law and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information (offered by us or in conjunction with third parties) we think may interest you. We also may use your information to assist us in advertising our Services on third party platforms, including websites and through social media. You have the right to withdraw your consent at any time by e-mailing us at 

- Where permitted, for traditional mail marketing. From time to time, we may use your information for traditional mail marketing purposes. If you do not want to receive mail from us, please log-into your account and change your preferences. If you opt-out of direct mail, we will continue to use your mailing address for transactional and information purposes such as regarding your account, your purchases and your inquiries. 

To comply with our legal obligations:

- To Protect Us and Others. We release account and other information about you when we believe release is appropriate to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena; to enforce or apply our Terms of Use, this Policy, and other agreements; to protect our rights, safety, or property, our users, and others; as evidence in litigation in which we are involved; when appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Our Site and Services are not designed for persons under 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

Personal data we share

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

- Companies that do things to get your purchases to you, such as payment service providers and delivery companies

- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

- Affiliates who help us reach out to potential new customers or promote our products on their websites 

- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

- Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you

- We may also provide third parties with aggregated and anonymized information and analytics about our customers. 

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Greece and choose to provide information to us, please note that we transfer the data, including Personal Data, to Greece and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your rights related to your personal data

In your capacity as “data subject”, you have the following rights which may be exercised via e-mail at :

Right to transparent information, communication and modalities for the exercise of your rights (article 12, 13, 14, GDPR), i.e. your right to be informed on how your personal data are used (as analytically described in this Privacy Policy);

Right for access (article 15, GDPR) to the personal data we have collected from you;

Right to rectification (article 16, GDPR) of inaccurate personal data concerning you;

Right to erasure (“right to be forgotten”) (article 17, GDPR) of your Subscriber-User account and any personal data concerning you.

Right to restriction of processing your personal data (article 18, GDPR);

Right to object (article 21, GDPR) to processing of your personal data or, in the event that your personal data are processed for direct marketing purposes, your right may be exercised in compliance with applicable legislation.

Right to recall your consent (article 7, GDPR), i.e., your right to recall at any time your consent for your data processing. Legitimacy of your data processing shall not be affected by your consent recall up to the time you applied for such recall.

Rights to data portability;

Right to file a complaint to the competent supervisory body, i.e., the Data Protection Authority (1-3 Kifisias Avenue, Athens, GR 11523, +30 210 6475600,

Please bear in mind that the aforementioned rights may be limited by law and that we are obliged to satisfy such rights possibly only under specific conditions.

7. Transfer of business


By accessing the Website, you agree that our Cookie Policy will apply whenever you access the Website on any device.

Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don't include personal information about you.

Maintenance of personal data by us

Your personal data is maintained as long as required by law, for the provision of products and services and the processing of transactions you have requested for or for other essential purposes, such as the compliance with our legal or tax obligations, for resolving disputes and enforcing our contracts. In the context of these various operations, preservation time may vary considerably.

Links to other websites

Our website may provide links to other websites, which are not controlled by us but by third parties (persons or legal entities). Under no circumstances, we are not responsible for the privacy policy of any third party.

Changes to this Personal Data Privacy Policy

This Personal Data Privacy Policy may vary from time to time, reflecting the needs of our customers and our promise of maximum protection and transparency regarding their personal data. If we make changes to this policy, we will notify you by updating this statement on our website. We are fully complied with General Data Protection Regulation law on privacy.  In case you notice something that does not work as expected with regard to the protection of your personal data or you have any concerns, complain or question regarding the protection of personal data, please email us at  

Unless otherwise stated, the Company is the controller of the personal data collected and processed through the services under this Policy. Our full details are: SPANOS SA, 299 Sygrou Avenue, 17122 N.Smirni, Athens